Legal
Privacy Policy
Last updated: October 24, 2026
Who we are
Velora Wellness (“Velora”, “we”, “us”) brings wellness classes such as chair yoga, yoga, Pilates, breathwork and sound healing into workplaces, on-site and virtually. Velora Wellness is a sole proprietorship operated by Nikola Terzic in Toronto, Ontario.
This policy explains what personal information we collect through velorawellco.com, our booking tools and our sessions, why we collect it, and how you can control it. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
We collect only what we need to run sessions and stay in touch with the people we work with.
| Where | What we collect |
|---|---|
| Booking a discovery call (Calendly) | Name, work email, company, and anything you add to the booking notes |
| Booking a session online (our booking form) | Name, email, phone number, job title, company, the session date, time and details, the venue address and equipment, and anything you add in the notes |
| Website contact form | Name, email and your message |
| White paper download | Email address, required to receive the white paper, and whether you'd like occasional updates from us |
| Post-session feedback survey | Your ratings and comments. The survey is optional. Contact details are collected only if you choose to be contacted |
| Business outreach | Business contact details of people at organizations we may work with, such as name, job title, company and work email, gathered from public and professional sources like LinkedIn |
| Payments | For credit card payments, your email and card details, processed by Stripe. We never see your full card number. For e-transfers and wire transfers, the payer's name and the details shown on the transfer |
| Emails and messages with us | Whatever you include when you write to us |
We do not ask participants for health information in writing, and we do not take photos, video or recordings of sessions.
How we use it
We use personal information to:
- Schedule, deliver and follow up on sessions and discovery calls, including emailing you a calendar invite when you book online
- Answer questions sent through our website or by email
- Send you the white paper you requested, and occasionally follow up about Velora’s services
- Improve our classes using feedback survey results
- Reach out to businesses about corporate wellness, and keep track of those conversations
- Keep basic business records, such as invoices
We do not sell or rent personal information, and we do not use it for advertising.
Consent
When you book with us, submit a form, download the white paper or fill in a survey, you consent to us using your information for the purposes described here. You can withdraw consent at any time by emailing us. Every marketing email we send includes an unsubscribe link.
For business outreach, we use business contact details only to contact people about matters related to their role, such as workplace wellness. You can ask us to stop contacting you at any time.
Who we share it with
We share personal information only with service providers that help us run Velora, and only as much as they need:
| Provider | What it does for us |
|---|---|
| Calendly | Booking and scheduling |
| Google Workspace (Google Calendar) | Adding sessions booked online to our calendar and emailing you the calendar invite |
| Notion | Storing client, prospect and form records, including sessions booked online |
| Vercel | Hosting our website and its forms |
| Formspree | Storing website form submissions |
| Resend | Emailing you the white paper you request, and notifying our team of new bookings |
| Stripe | Processing card payments |
| Namecheap Private Email | Our business email |
Our instructors receive the session details they need to teach, such as the date, location and client contact. We may also disclose information if the law requires it.
Storage outside Canada
Some of our service providers, including Calendly, Google, Notion, Vercel, Formspree, Resend and Stripe, store data in the United States or other countries. Information stored there may be accessible to authorities under those countries’ laws. We choose providers that protect data with security measures comparable to those required in Canada.
How long we keep it
We keep personal information while we have an active relationship with you or your organization. We delete it when you ask us to, or after about two years with no contact. Records we must keep by law, such as invoices for tax purposes, are kept for the period the law requires.
How we protect it
We limit access to personal information to the people who need it to run Velora. Our accounts are password-protected and our providers use encryption and industry-standard security. No system is perfectly secure, but if a breach poses a real risk of significant harm to you, we will notify you and the Privacy Commissioner of Canada as the law requires.
Cookies and tracking
Our website does not use analytics, advertising or tracking cookies. Our contact page includes Calendly’s booking tool, which may set its own cookies, as described in Calendly’s privacy policy.
Your rights
You can ask us to:
- Tell you what personal information we hold about you and how we use it
- Correct information that is wrong or incomplete
- Delete your information, unless we must keep it by law
- Stop sending you marketing emails or outreach messages
Email us with your request and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada.
Changes and contact
We may update this policy as our services change. The date at the top shows when it was last updated.
Nikola Terzic is responsible for privacy at Velora Wellness. For questions or requests, contact:
Nikola Terzic, Velora Wellness
nikola@velorawellco.com · +1 (647) 687-1265